Plan the handover
Define when a shopping conversation should move to your customer care team.
Customer service
Zendesk + Merx
Bring conversational commerce and customer care closer together.
Book a demo
Better together
A more connected customer care experience.
Explore how Merx can work alongside your Zendesk service operation. Design a customer journey that connects shopping conversations with the people best placed to help when a customer needs more support.
Explore what’s possible
Keep customer context
Identify the conversation information your service team needs to give a useful response.
Connect care and commerce
Bring service considerations into the way you design pre- and post-purchase journeys.
Let’s make it work for you
Your stack. Your customer journey.
We’ll walk through your Zendesk setup, the data you want to connect, and the journeys you want to build. Available capabilities and setup depend on the products and configuration you use.
Talk to us about ZendeskKeep connecting your stack
View all integrations
Customer service
Gorgias
Connect shopping conversations with the people behind your customer support.
Explore integration
Customer service
Freshdesk
Connect customer conversations with the support your team provides in Freshdesk.
Explore integration
Customer service
Front
Connect customer conversations with the collaborative support your team delivers in Front.
Explore integration