Customer service

Freshdesk + Merx

Connect customer conversations with the support your team provides in Freshdesk.

Better together

A connected path from conversation to care.

Explore Merx alongside Freshdesk to bring conversational journeys and customer support closer together. Define the handover, context and follow-up that will help your team deliver a considered response.

Explore what’s possible

Plan support handovers

Agree the points in a conversation where a customer should be connected with a person.

Provide useful context

Identify the customer questions and journey information your support team needs.

Continue the relationship

Plan relevant follow-up after a support request has been addressed.

Let’s make it work for you

Your stack. Your customer journey.

We’ll walk through your Freshdesk setup, the data you want to connect, and the journeys you want to build. Available capabilities and setup depend on the products and configuration you use.

Talk to us about Freshdesk

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