Plan a helpful handover
Define the points where a conversation should move to your customer service team.
Customer service
Front + Merx
Connect customer conversations with the collaborative support your team delivers in Front.
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Better together
Give your team the context to care.
Explore Merx alongside Front to connect conversational engagement with your customer service workflows. Plan when a person should step in, what context they need and how the relationship continues after a request is resolved.
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Keep context close
Identify the questions and customer information that help your Front team respond effectively.
Coordinate follow-up
Design a considered next interaction once your team has helped the customer.
Let’s make it work for you
Your stack. Your customer journey.
We’ll walk through your Front setup, the data you want to connect, and the journeys you want to build. Available capabilities and setup depend on the products and configuration you use.
Talk to us about FrontKeep connecting your stack
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Customer service
Zendesk
Bring conversational commerce and customer care closer together.
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Customer service
Gorgias
Connect shopping conversations with the people behind your customer support.
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Customer service
Freshdesk
Connect customer conversations with the support your team provides in Freshdesk.
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