Black Friday / Christmas
Early access, launch day, last chance, Christmas delivery deadline. You brief each send in one sentence, the copilot writes and schedules them all, you approve.
Solutions
Convert your contacts into customers.
One message starts it, one conversation closes it. Campaign, advice and checkout in the same thread.
Launch the campaign
A personalized carousel lands in the conversation.
Answer every reply
AI responds using what it already knows.
Known customerNadia’s preferences matched
Short, straight lashesNatural liftAll-day hold
Close the sale
From decision to checkout without losing momentum.
Order confirmedRoller Lash is on its way£29
Trusted by leading brands
Convert your contacts into customers.
Planned campaigns
Brief it like you would brief a person. The AI co-pilot agent builds the segment from what customers told you in conversation, drafts the message in your brand voice and schedules the send. You approve it. Then it answers every reply personally, instead of pushing people to a landing page.
How it works
Launches and drops
New collection, limited edition, restock, collab. Live in minutes, not in a week: the copilot finds the customers who asked for it and drafts the message, you just approve.
Hyper-personalised
Segmented on first-party data, and sent only to the customers it applies to. Then the AI agent answers every reply personally, instead of pushing people to a landing page.
Campaign conversion
17% of abandoned carts recovered, against about 5% on email.Convert your contacts into customers.
Automated campaigns
Welcome, birthday, back in stock, abandoned cart and replenishment. Set once, triggered by the customer, running without you. Then the AI agent answers every reply personally, instead of pushing people to a landing page.
How it works
Abandoned cart and replenishment
Basket left behind, capsules running low, back in stock. Set the trigger once, the message goes out on its own and the AI agent takes the order in the same thread.
Birthday campaigns
The date they gave you, the products they actually buy. Sent on the day, with no work from your team, and the reply is answered in seconds.
Hyper-personalised
Built on what they told you and what they bought: the date, the taste, the size, the last order. Every automated message reads as if written for one person, and the reply gets an answer, not a landing page.
Campaign conversion
17% of abandoned carts recovered, against about 5% on email.Convert your contacts into customers.
AI sales assistant
Your shop floor has people who know how to sell. Your website has a search bar. Merx puts a salesperson in every conversation, one that sounds like your brand, recommends the right product, removes the doubt and books the appointment.
How it works
Product finder
From 'I need a gift' to 'does it come in my size'. A personal shopper in every conversation: the AI agent asks, listens, comes back with a shortlist, then answers fit, shade and stock at the nearest store.
Bookings and appointments
Consultations, fittings, in-store services and repairs, booked in the same thread. Confirmed, reminded and rescheduled without a call or a form.
Closing in-chat, on your site or in-store
Pay in the chat, click through to your site, or walk into the store. Three ways to close, one conversation, and every sale attributed in your CRM.
Average order value
Up to 70% higher compared with orders placed on your website.Explore more solutions