Upselling and cross-selling
Recommend the complementary product or the upgrade after every purchase, based on the order history and what the customer told you.
Solutions
Boost your customer value.
Retention, repeat purchase, loyalty and aftersales, all in the same conversation that made the first sale.
Ask in the same thread
No portal, queue, or repeated context.
Merx AIChecking your order
Resolve instantly
AI reads the order and returns the answer.
Order #1842Arriving tomorrow
Keep the relationship moving
A resolved question becomes the next interaction.
Customer supportResolved by AI
Trusted by leading brands
Boost your customer value.
Retain & grow
Keep your customers engaged after the sale, in the same conversation, and the second order, the third and the fourth come from the same thread.
How it works
Retention
Spot churn risk early: customers who stop opening, replying or buying. Merx flags them, you decide the action, the message goes out before they lapse.
Win-back and reactivation
Segment inactive customers by last purchase, send a personalised reason to come back.
Repeat purchase, retention and reactivation, run from one conversation and measured in your CRM.
Repeat revenue
The highest-ROI channel within six months.Boost your customer value.
Loyalty
Enrolment, tiers, rewards and invitations live in the WhatsApp conversation, one message away from every member: no app to download, no card to carry, no password to remember, and every interaction written back to your CRM.
How it works
Early access
Launches, restocks and sale previews, sent to your best customers before anyone else. Segment by tier or spend, send once, and the AI agent handles the replies.
Rewards
Points, rewards and what they can redeem, answered in the chat. Points about to expire or the next level within reach, reminded automatically.
Drive to store
Store events, launches and seasonal days, sent only to the customers close enough to turn up. RSVP in the thread, and the visit is tracked back to the invitation.
No app, no password, so people actually join.
Programme engagement
90% of VIP members active, under 1% opt-out.Boost your customer value.
Aftersales assistance
The questions do not stop at checkout. Answer them in the thread where you sell, and the return becomes an exchange, the exchange becomes the next order.
How it works
Track order
Read from your own systems and answered in the thread, without sending anyone to a portal.
Returns and exchanges
Guided step by step, with the exchange offered before the refund.
Increase reviews
Ask for the review a few days after delivery, in the channel people actually answer. Google, Trustpilot or your product pages, one link in the chat.
One thread, so customers never repeat themselves and the next order starts where the last one ended.