Define the right handover
Identify when a customer needs a support agent and how your team should take over.
Customer service
Gorgias + Merx
Connect shopping conversations with the people behind your customer support.
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Better together
Helpful conversations, from shopping to support.
Bring Merx into your Gorgias customer care strategy. Plan how shopping conversations should connect with your support team, and which context will help them pick up the relationship with confidence.
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Carry customer context forward
Map the preferences, questions and order context that help your team respond.
Connect service and retention
Plan thoughtful follow-up after a support interaction to continue the customer relationship.
Let’s make it work for you
Your stack. Your customer journey.
We’ll walk through your Gorgias setup, the data you want to connect, and the journeys you want to build. Available capabilities and setup depend on the products and configuration you use.
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Customer service
Zendesk
Bring conversational commerce and customer care closer together.
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Customer service
Freshdesk
Connect customer conversations with the support your team provides in Freshdesk.
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Customer service
Front
Connect customer conversations with the collaborative support your team delivers in Front.
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