Enrich customer profiles
Bring declared interests and preferences from Merx conversations into your customer data strategy.
CRM & customer data
Salesforce CRM + Merx
Bring customer conversations into your CRM, and CRM context into every conversation.
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Better together
Your customer relationships. A richer conversation.
Connect Merx with your Salesforce strategy so the preferences and intent customers share in conversation become part of the relationship you already manage. Keep your CRM at the centre while adding a more personal way to engage.
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Make every message relevant
Use CRM context to shape more useful conversations across the customer journey.
Connect marketing and service
Plan how conversation insights can support the teams already working in Salesforce.
Let’s make it work for you
Your stack. Your customer journey.
We’ll walk through your Salesforce CRM setup, the data you want to connect, and the journeys you want to build. Available capabilities and setup depend on the products and configuration you use.
Talk to us about Salesforce CRMKeep connecting your stack
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CRM & customer data
HubSpot
Connect conversational insight with the relationships your team manages in HubSpot.
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CRM & customer data
Microsoft Dynamics 365
Bring conversational insight into your Microsoft Dynamics customer strategy.
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eCommerce
Shopify
Connect your store with conversations that help shoppers discover, decide, and come back.
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