Plan delivery conversations
Identify the delivery milestones where a relevant conversation would help your customer.
Shipping & post-purchase
parcelLab + Merx
Connect the delivery experience with the next helpful customer conversation.
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Better together
Keep the relationship moving after checkout.
Explore Merx alongside parcelLab to bring conversations into your post-purchase experience. Map the delivery moments when customers need reassurance, guidance or an easy route to help.
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Support delivery questions
Define which shipment information and support routes should be available in the journey.
Follow up with care
Plan a useful conversation after delivery to learn about the customer’s experience.
Let’s make it work for you
Your stack. Your customer journey.
We’ll walk through your parcelLab setup, the data you want to connect, and the journeys you want to build. Available capabilities and setup depend on the products and configuration you use.
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Shipping & post-purchase
AfterShip
Bring delivery and returns journeys closer to your customer conversations.
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CRM & customer data
Salesforce CRM
Bring customer conversations into your CRM, and CRM context into every conversation.
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eCommerce
Shopify
Connect your store with conversations that help shoppers discover, decide, and come back.
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