Map relevant business events
Identify the customer and commerce moments that could prompt a useful conversation.
Data & automation
Google Pub/Sub + Merx
Connect conversational journeys with the events flowing through your Google Cloud stack.
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Better together
Make customer conversations part of your event flow.
Explore Merx alongside Google Cloud Pub/Sub to plan event-driven customer journeys. Work with your developers to define which business events should inform a conversation and which conversational signals your systems need.
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Share conversational signals
Define the preferences and outcomes that your wider systems need to understand.
Fit your cloud architecture
Scope topics, event formats and delivery requirements with the team managing your Google Cloud environment.
Let’s make it work for you
Your stack. Your customer journey.
We’ll walk through your Google Pub/Sub setup, the data you want to connect, and the journeys you want to build. Available capabilities and setup depend on the products and configuration you use.
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Data & automation
Fivetran
Make conversational insight part of the wider data picture your team works with.
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CRM & customer data
Salesforce CRM
Bring customer conversations into your CRM, and CRM context into every conversation.
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eCommerce
Shopify
Connect your store with conversations that help shoppers discover, decide, and come back.
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